Internet Access

Structured Cabling

Phone Systems

Networking / Consulting

Less than promised

As expected

More than expected

Consistently more

         1a.  Were key project deadlines met with a “whatever it takes” attitude?

Less than promised

As expected

More than expected

Consistently more

        1b.  Was day to day discipline and direction provided in regards to approach, scope and schedule?

Less than promised

As expected

More than expected

Consistently more

1c.  Did the project team produce as well as guide; be total team players and focus on delivering results?

Less than promised

As expected

More than expected

Consistently more

2.  The project PROCESS (approach, communication, and staffing) was:

Less than desirable

Met expectations

Exceeded expectations

Consistently exceeded

2a.  Was there open, honest and timely communications, with no surprises, acting as one project team?

Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

         2b.  Were the right personnel assigned consistently throughout the project life-cycle?

Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

 2c.  Did the project team demonstrate creative and flexible approaches in meeting project objectives?

Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

         2d.  Did the project team listen, learn, and then execute an approach to solve business problems?

Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

3.  The OVERALL SERVICE for the project was:

Less than desirable

Met expectations

Exceeded expectations

Consistently exceeded

4.  Comments: